Shipping
We understand how important it is to keep both you and your loved ones safe. We therefore proudly offer EXPRESS shipping on all orders, anywhere* in the world, via DHL Express.
We usually ship orders out within 36 hours, and you can expect them delivered within 1-3 business days.
*In some countries, customs costs may apply.
As far as we know, orders to the USA, CA, IL are free from customs. If you're ordering from anywhere else and are unsure whether or not customs will apply to you, please contact your customs authority,
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
1. The goods were purchased in the last 14 days.*
2. The goods aren’t used or damaged.
3. The goods are in the original packaging and never opened.
4. You have attached the receipt or proof of purchase.
*The Customer is responsible for checking the accuracy of the contents of the package within 14 days time frame.
We do not accept returns of the following items
1. Goods made to your specifications or personalized.
2. Goods which are not suitable for return due to reasons of hygiene and safety, we cannot accept goods that are not in its original packaging and/or were opened.
3. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
4. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Receiving a Refund
A refund will be issued once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less the return label fee, if applicable. Please note that credit card refunds may take up to 14 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Aura Air Products Return Policy
